Under the new ownership, customers who had made substantial progress payments for caravans that were not built at the time of Zone RV's collapse are facing financial losses. Essential Caravans has stated that while they empathize with the affected customers, they are unable to absorb the existing debts. Instead, they are offering these customers the opportunity to purchase new caravans at cost price. This means that customers who had paid a 5% deposit can acquire a caravan at a significant discount, while those who had paid larger amounts may need to invest additional funds to secure their vehicles.

In response to the issues that led to Zone RV's financial troubles, Essential Caravans plans to eliminate the previous practice of requiring large progress payments. Moving forward, customers will be asked to pay an industry-standard 10% deposit upon placing an order, with no further payments until the caravan is ready for delivery. This approach aims to rebuild trust and provide greater financial security for customers.

The acquisition also brings a renewed focus on the Sunshine Coast factory, with plans to rehire former employees and resume production levels of building 10 caravans per week. This move is expected to bolster the local economy and maintain the high standards associated with the Zone RV brand.

For customers navigating this transition, it's crucial to stay informed and communicate directly with Essential Caravans to understand the options available. While the acquisition offers a path forward for the Zone RV brand, affected customers should carefully consider their financial positions and the new terms offered to make informed decisions.